Terms of service
Welcome to KREATIVE JOURNEY. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our site or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our store.
1. Account Terms
To access certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information and to maintain the confidentiality of your account credentials. You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.
2. Pricing and Payment
All prices displayed on our website are in Canadian Dollar (CAD )unless stated otherwise. Prices are subject to change without prior notice. Payment must be completed at the time of purchase through our available payment methods. By placing an order, you authorize us and our payment partners to charge the applicable amount to your selected payment method.
3. Product Descriptions
We strive to display accurate descriptions, images, and details for all products. However, slight variations in colour, size, or appearance may occur due to screen settings or the handmade nature of certain products. KREATIVE JOURNEY does not guarantee that all product descriptions are error-free.
4. Order Acceptance
Placing an order does not guarantee acceptance. We reserve the right to accept or reject any order for reasons including product availability, pricing errors, or suspected fraudulent activity. If your order is cancelled after payment, the amount will be refunded according to our refund policy.
5. Shipping and Delivery
Orders are processed and shipped within 10 BUSINESS DAYS unless otherwise stated. Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances. KREATIVE JOURNEY is not responsible for delays caused by third-party shipping providers.
6. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy. Items must meet the stated eligibility criteria to qualify for a return or refund. Refunds, if approved, will be processed using the original payment method within a reasonable time-frame.
7. Prohibited Uses
You agree not to use our website or services for:
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Any unlawful or fraudulent purpose
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Violating any applicable laws or regulations in Canada
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Transmitting malicious code, viruses, or harmful content
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Infringing upon intellectual property rights
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Harassing, abusing, or harming others
We reserve the right to take appropriate legal action for prohibited activities.
8. Limitation of Liability
To the maximum extent permitted by law, KREATIVE JOURNEY shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability, if any, shall not exceed the amount paid by you for the product in question.
9. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of Canada. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Canada.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website. Continued use of the site after changes constitutes acceptance of the revised Terms.