Shipping policy
At KREATIVE JOURNEY, we aim to deliver your orders safely and on time. Please read our Shipping Policy below to understand how orders are processed and shipped.
1. Shipping Methods Available
We offer shipping through Canada Post, reliable courier and logistics partners to ensure secure delivery. Shipping methods may vary based on your location and product type. Available options will be shown at checkout.
2. Order Processing Time
All orders are processed within 10 BUSINESS DAYS after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
Please note that handmade or made-to-order items may require additional processing time, which will be mentioned on the product page.
3. Delivery Timeframes
Estimated delivery times begin after the order has been shipped:
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Domestic Shipping: 7-10 business days
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International Shipping (if applicable): 10-25 business days
Delivery times are estimates and may vary due to location, courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated based on order value, weight, and delivery location.
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Shipping Cost:
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
5. Tracking Information
Once your order has been shipped, you will receive a confirmation email or message with tracking details. You can use this information to track your shipment through the courier’s website.
6. Delivery Issues and Delays
While we strive to ensure timely delivery, KREATIVE JOURNEY is not responsible for delays caused by courier partners, incorrect addresses provided by the customer, or circumstances beyond our control.
If your order is delayed, lost, or marked as delivered but not received, please contact us at pinkx392@gmail.com, and we will assist you in resolving the issue.
7. International Shipping (If Applicable)
We may offer international shipping to select countries. International orders may be subject to customs duties, taxes, or import fees as per your country’s regulations. These charges are the responsibility of the customer and are not included in product or shipping prices.
8. Address Accuracy
Please ensure that your shipping address and contact details are accurate at checkout. KREATIVE JOURNEY is not responsible for orders delivered to incorrect addresses provided by the customer.
9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.